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Frequently Asked Questions

FREQUENT QUESTIONS

Get Answers to Your Most Common Questions

1 What is your cancellation policy?

Cancellations are free of charge if made at least 3 days prior to arrival. Cancellations made within 3 days of arrival will incur a charge for the first night’s stay. No-shows will be charged the full amount of the reservation.

2 Is breakfast included in the room rate?

Yes, our top-rated breakfast is included in the room rate.

3 How far is the hotel from the beach?

Nayel Hotel is just a 5-minute walk from the beautiful beach in Durres.

4 Does this hotel accept credit cards?

Yes, we accept major credit cards including Visa, MasterCard, and American Express.

5 Do you provide airport transfer services?

Yes, we can help you organize transfers to and from Tirana International Airport for a hassle-free journey.

6 What time is check-in and check-out?

Check-in is from 2:00 PM, and check-out is by 11:00 AM. If you need early check-in or late check-out, please contact us in advance and we’ll do our best to accommodate your request.

7 Is Wi-Fi available at the hotel?

Yes, we offer complimentary high-speed Wi-Fi throughout the hotel.

8 Is there parking available?

Yes, we offer free on-site parking for our guests.

9 Do you have family rooms?

Yes, we offer family-friendly rooms with extra space for a comfortable stay.

10 Can I bring my pet?

Unfortunately, pets are not allowed at Nayel Hotel.

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    At Kinsley's luxury hotel in Times Square, we not only invite you to enjoy the natural beauty and exciting activities of this coastal region, but we also offer you a unique experience: the opportunity to discover local vineyards and taste premium New York wines.
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    Our reception team is available 24/7 to answer your questions, make reservations and ensure your stay is perfect.

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    Kinsley’s Luxury Hotel in New York has been awarded 5 stars for its first-class service, luxury facilities and exceptional location.

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